Terms & conditions

Last updated: December 01, 2021

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you would be unhappy with. If you are not sure about anything, please call us on 0755-722-1663.

1. Application

  • These Terms and Conditions will apply to the purchase of the services advertised on our website, flyers and any other form of advertisement to you (the customer). We (the supplier) are ‘Ali Hitch’ trading as ‘HIT35 Bootcamp’ of 19 Claremont Avenue, Walton-on-Thames, Surrey, KT12 4NS with the email address ali@hit35.co.uk, telephone number 0755-722-1663.
  • These are the Terms on which we sell all goods and services to you. By ordering any of the goods or services, you agree to be bound by these Terms and Conditions.

2. Subscription Plans

Putting Your Subscription Plan On Hold

  • We will NOT put bootcamp subscriptions on hold for holidays, work trips or other similar reasons of absence. We will have a good range of online workout programs available to keep you going so that you don’t lose any momentum or progress that you have been making – your progress is heavily reliant on consistency.
  • We WILL put your bootcamp subscription on hold if a medical professional advises you not to train due to illness or injury.
    • We will require a formal document (letter or email) from your medical professional stating your need to temporarily withdraw from your training.
    • Any illness or injury that does not completely prevent you from training will not qualify for your bootcamp subscription to be put on hold.
      • We have many ways to help keep you training and progressing towards your goals, regardless of most injuries and illnesses – your progress is heavily reliant on consistency.
  • How to put your subscription on hold
    • Send a message to ali@hit35.co.uk.

Cancelling Your Subscription Plan

  • No hard feelings, sometimes things just don’t work out.
  • We must receive a full 30 days notice. If you do not cancel 30 days before your subscription renewal date, you will be charged for the next month.
  • How to Cancel
    • Send a message to ali@hit35.co.uk.

3. Minimum Age

  • Adult Classes
    • Clients must be at least 16 years of age to take part in adult sessions.
    • We may make exceptions for those younger than 16 if we feel they are mentally mature enough and physically competent to take part.
    • Additional disclaimers will be required for those under the age of 16.
  • Teen Classes
    • Clients must be at least 13 years of age to take part in teen classes.
    • We may make exceptions for those younger than 13 if we feel they are mentally mature enough and physically competent to take part.
    • Additional disclaimers will be required for those under the age of 13.

4. Subscription Start Date

  • Member subscriptions start from the date of purchase.

5. Automated Payments

  • Payments will be taken on the same date each month.
  • If a subscription was started on the 8th January, each subsequent monthly payment would be taken on the same date (8th Feb, 8th March etc.).

6. Booking - Late Cancellations

  • Members must cancel Group Classes at least 2 hours in advance.
    • Any classes not cancelled before the 2-hour cut-off window will be forfeited.
    • Members may be required to pay a £5 fee.
  • Members must cancel Personal Training sessions at least 16 hours in advance.
    • Any classes not cancelled before the 16-hour cut-off window will be forfeited.
    • Members may be required to pay a £5 fee.

7. Booking - Missed Attendance

  • Members not showing up to a booked session may be subject to a £5 fee.
  • Booking a session and not attending may prevent another member from attending, which is discourteous and bad-mannered.
  • Exceptional circumstances will be taken into account e.g. child taken suddenly ill.

8. Use of Your Images

  • You agree to allow HIT35 Bootcamp to take videos and photos of yourself that may be used for promotional purposes, both in advertisement material and on social media.
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